Tag / 2008
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User Interface Wireframe
for Tech Hero The company had developed a comprehensive suite of online management tools for their Franchisees. The components included CRM (Customer Relationship Management) tools, Inventory Management, Ordering, Invoicing, a Payment Gateway and Service Call Management along with collaboration and various reporting tools. During the initial training, franchisees reported their staff had lots of questions… -
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Applicant Evaluation Module
for Tech Hero The national franchisor for the Tech Hero brand wanted to conduct a preliminary evaluation and provide training for new franchisees. The program needed to include an overview of the franchise, general operations, and general business practices. Equally, they wanted the solution to provide tools to help regional directors identify any targeted coaching… -
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Customer Service Details
for Tech Hero Consistent customer service is critical for building a national brand. Some variations are normal and desirable to accommodate regional and specific customer preferences. But these should always be minor variations. A customer at one location should be able to expect and receive the same service at any other location. The franchise brand… -
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Customer Support Workflow
for Self-Solutions The client wanted an automated SharePoint workflow to manage their customer support request process. They had outlined the business process, who should be notified and the reporting needs. What they had not done was consider that the system (not a person) had to perform the process. The key difference between a manual process…
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