Category / Business Analysis / Product Development / Software Development / Writing
Built the solution. End to end. Backend data and frontend presentation.
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Cloud Services Portal
for Our Global Office Our Global Office was an early hosted SharePoint solution. The Australian company behind it, Sensory7, had been implementing SharePoint for their customers. They wanted to produce a suite of customized SharePoint solutions that would enhance their offerings. Each SharePoint solution was designed as a jump-start for a particular business need. The… -
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IT Governance Portal
for Aflac The corporate CIO wanted to establish portal within the company SharePoint environment that would provide access to all the major documents produced by the IT organization. He wanted to combine that with a working governance model using well-defined metadata to tag and classify the files. His Senior VP asked that the portal be… -
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Customer Support Workflow
for Self-Solutions The client wanted an automated SharePoint workflow to manage their customer support request process. They had outlined the business process, who should be notified and the reporting needs. What they had not done was consider that the system (not a person) had to perform the process. The key difference between a manual process… -
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MediaWiki Portal
for EA Tiburon The development teams at EA needed a dynamic project management portal to match their environment and help promote the exchange of knowledge among team members and among teams. A Wiki could provide the basic capabilities. They needed to establish an appropriate framework. It had to match their corporate standards, adhere to the defined… -
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Procedures and Training Portal
for Office Depot I was creating a new set of SOPs (Standard Operating Procedures) for Office Depot to align with their new Retek software. All teams needed access to the new SOPs, training guides for the software, and the reference guides for the software. The lead trainer had created an online (+PDF) solution to house… -
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Testing Portal and Help System
for Informix The database engineering testing teams required access to testing tools as well as test results. A basic web page had been developed and was functional. But it was awkward to manage and navigate. The Platform Director wanted an updated look with an easy-to-navigate interface. I created a new portal with a clear, streamlined… -
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Network Operations Center (NOC) Portal
for Sprint The engineers and support staff working in the NOC needed instant access to multiple testing tools, monitoring tools, and all the related documentation. Multiple systems were in use, configurations were complicated, and there were SLAs (Service Level Agreements) to be considered. The portal consolidated access to the documentation, testing tools, monitoring systems, and…
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