Category / Business Analysis / Business Strategies / Market Analysis / Writing
Took an idea or a raw concept or a problem and defined it – the first step.
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China Trade: Healthcare
for the United States Trade Development Agency The US Trade and Development Agency requested bids for a definitional mission to investigate possible ICT funding opportunities in China. The focus on information and healthcare technologies was intended to discover local, regional and national opportunities to advance medical care. USTDA withdrew the request. The project was not… -
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Executive Briefing: SharePoint
for Nassal The company was looking for options to better manage their global file sharing and project communications. They had several systems in place, but wanted a closer look at a SharePoint / Office 365 solution. They were not sure what the specific benefits would be or what they would need to do if they… -
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Home Health Services Portal
for Tactical Management A provider of home health care services, the company had been successfully managing schedules and patient appointments using a collection of tools. The CEO wanted one platform that could be used for everything from screening new patients for appointments to handling medical records received from field nurses. He was looking for a… -
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Workflow Automation
for the US Navy This training was part of the technology transfer in conjunction with development of some SharePoint workflows. The project was part of a process management and reporting initiative. Process tracking was key and SharePoint was identified by leadership as the platform. Once the design and initial development was complete, the internal development… -
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Cloud Services Portal
for Our Global Office Our Global Office was an early hosted SharePoint solution. The Australian company behind it, Sensory7, had been implementing SharePoint for their customers. They wanted to produce a suite of customized SharePoint solutions that would enhance their offerings. Each SharePoint solution was designed as a jump-start for a particular business need. The… -
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IT Governance Portal
for Aflac The corporate CIO wanted to establish portal within the company SharePoint environment that would provide access to all the major documents produced by the IT organization. He wanted to combine that with a working governance model using well-defined metadata to tag and classify the files. His Senior VP asked that the portal be… -
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User Interface Wireframe
for Tech Hero The company had developed a comprehensive suite of online management tools for their Franchisees. The components included CRM (Customer Relationship Management) tools, Inventory Management, Ordering, Invoicing, a Payment Gateway and Service Call Management along with collaboration and various reporting tools. During the initial training, franchisees reported their staff had lots of questions… -
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Customer Service Details
for Tech Hero Consistent customer service is critical for building a national brand. Some variations are normal and desirable to accommodate regional and specific customer preferences. But these should always be minor variations. A customer at one location should be able to expect and receive the same service at any other location. The franchise brand… -
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Customer Support Workflow
for Self-Solutions The client wanted an automated SharePoint workflow to manage their customer support request process. They had outlined the business process, who should be notified and the reporting needs. What they had not done was consider that the system (not a person) had to perform the process. The key difference between a manual process… -
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MediaWiki Portal
for EA Tiburon The development teams at EA needed a dynamic project management portal to match their environment and help promote the exchange of knowledge among team members and among teams. A Wiki could provide the basic capabilities. They needed to establish an appropriate framework. It had to match their corporate standards, adhere to the defined…
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